Frequently Asked Questions
Dear Customers,
Thank you for choosing Morpheus 360. We always stride to find the best quality and value for our customers to ensure they enjoy our products. Though no products are perfect and sometimes problem do arise, please do not panic as there is always a solution. Below are some frequently encountered issues due to various common reasons categorised by item:
HEADPHONES
Q: The headphones will not power on
A: Please ensure the headphones is charged by connecting the charging cable to the headphones and a power source. Please fully charge the headphones for or at least for an hour before first time use. The IATA prohibit any battery containing products to be over 50% charged during transit. Internal dissipation is also common for all battery powered electronics. Please do not be alarmed if the product does not turn on right out of the box.
Q: The headphones will not charge
A: Please try charging using a different power source or a different port on your computer or try a different cable from a phone or other device.
Q: Unable to pair to the headphones
A: Please try disabling Bluetooth on your mobile device, power off the headphones. Then, enable Bluetooth on your mobile device. Turn on the headphones and search and the model number of your product shall show on your mobile device, select it to pair again.
Q: No sound when connected
A: Please ensure volume is turned on for both the headphones AND your mobile device or the running App is not set to mute.
Q: The volume suddenly shot up to very loud between files or songs
A: Volume of a file or song depends on how they are recorded and saved. While we can not control the file, we do recommend making it a habit or train yourself to remove the headphones from your ears as reflex reaction. Only try to reduce the volume AFTER the headphones are removed. We can not or will not be held responsible if customers play any unknown sound with our device and choose to have the headphones remain on their head.
TRUE WIRELESS EARBUDS
Q: The earbuds will not power on
A: Please ensure the battery box has power by open and closing the lid of the battery box. The Battery Level Indicator shall light up. Place both earbuds into the battery box and close the lid and wait for a few seconds. Open the lid and see if the Operation LED lights up, if the Operation LED on the earbuds do not light up, it is an indication that the connection between the battery box and the earbuds is not connecting properly. Please clean the contacts with rubbing alcohol and a clean cloth. Repeat the above steps to see if the problem is corrected.
Q: The earbuds will not charge
A: Please try charging the battery box using a different power source or a different port on your computer
A: Make sure the contact on the earbuds are clean. Wipe the contacts with rubbing alcohol and dry completely when there is oxidation build up through time.
A: Try a different USB cable from a phone or other device.
Q: Unable to pair to the earbuds
A: Please try disabling Bluetooth on your mobile device, power off the earbuds by placing the earbuds into the battery box. Then, enable Bluetooth on your mobile device. Remove the left ear earbuds from the battery box and search and the model number of your product shall show on your mobile device, select it to pair again.
Q: No sound when connected
A: Please ensure volume is turned on for both the earbuds AND your mobile device or the running App is not set to mute.
Q: The volume suddenly shot up to very loud between files or songs
A: Volume of a file or song depends on how they are recorded and saved. While we can not control the file, we do recommend making it a habit or train yourself to remove the earbuds from your ears as reflex reaction. Only try to reduce the volume AFTER the earbuds are removed. We can not or will not be held responsible if customers play any unknown sound with our device and choose to have the earbuds remain in their ear(s).
SPEAKERS
Q: Cannot Power on
A: Make sure the speaker is charged or has sufficient power.
Q: Cannot Connect to Mobile Device
A: Make sure the Bluetooth device supports A2DP profile.
A: The speaker is within 10 meters from the device.
A: The speaker is in pairing mode (LED indicator’ blinking blue) or have paired to the intended device before.
Q: No Sound
A: Make sure the volume is at an audible level on both your device and the speaker.
A: Make sure your device is successfully paired with the speaker, the LED indicator should turn solid blue.
Q: Poor Connection
A: Make sure there is no obstacle between the speaker and your mobile device.